Frequently Asked Questions
Quite often we are asked many different suspension related questions, that to some people is their personal common knowledge, but to others, the terms may not be what is in another person’s vocabulary. Below is a combination of questions relating to a topic for quick and easy explanation.
Suspension Supplies Australia General
Suspension Supplies Australia are industry pioneers when it comes to designing, manufacturing developing suspension solutions. We have been the suspension business for decades and have a wealth of knowledge and experience in the industry. Because we specialise ‘only’ in suspension, this provides you with an advantage as when you talk to us you will receive expert advice and won’t be sold anything that doesn’t suit your needs.
We have an extensive range of suspension products available for 2wd Commercial Vehicles – 4wd SUV and Commercial – Trucks both big and small. If it isn’t on our website it doesn’t mean we can’t source it for you. Give us a call 1800 630 411 or CONTACT US as we are able to source many suspension products even if it isn’t on the shelf ready to go.
You can call our head office on 1800 630 411 in Brisbane, Monday to Friday 7:30 am to 5:00 pm. If you call outside of business hours your call will be answered by a representative for outside of business hours who will deliver your message by email and text message. If you want to contact a particular section of Suspension Supplies Australia, TAKE THIS LINK for a full list of contact details.
Suspension Supplies Australia is home to BLUEMAX quality suspension and has been designing and manufacturing suspension for over 25 years. In the past and even still we supply wholesale suspension products to some of the other big names in suspension and 4wd companies throughout Australia. You can be rest assured that you will be purchasing reliable and the highest quality product available.
Yes, all suspension that you purchase can be installed at our head office, 219 Toombul Road, Northgate, Brisbane Monday to Friday. With many distributors across Australia and warehouse facilities in both Melbourne and Perth, installation can also be facilitated by a recommended suspension workshop in your area. If you would like to know more or REQUEST A QUOTE on a fully installed suspension system for your vehicle, our team would be happy to assist.
Suspension Supplies Australia has many distributors across Australia supplying BLUEMAX suspension. If you are interested in becoming a distributor please speak to our Operations Manager or TAKE THIS LINK and complete the form and you will be contacted shortly regarding your distributor enquiry.
You have a few payment options for Australian purchases including credit card, debit card, bank transfer or PayPal. You also have the option of Buy Now & Pay Later through ZipMoney. Please kindly note that credit card is not accepted for international payments.
Suspension Supplies Australia has access to a wide range of freight carriers and our experienced warehouse team will pick the most suitable transport option for your order and location. Some freight partners used are Australia Post, Direct Freight Express, Couriers Please and DHL, just to name a few. If you would like to use your own freight carrier please let us know when purchasing and this can be arranged. Once your order has been shipped you will be provided with a tracking number via email so you know when to expect to see your order.
Yes, local pick up from Suspension Supplies Australia’s warehouse and head office at 219 Toombul Road, Northgate, Brisbane can be facilitated. For local pickup please CONTACT SALES to make that arrangement.
The team at Suspension Supplies Australia understands that sometimes things ordered aren’t suitable or different than expected, and in this case please GET IN TOUCH with a sales team member and notified them to goods being returned. Any goods for return must be accompanied by a “Request for Credit” form which has been authorized by Suspension Supplies Australia. All returns will incur a 10% handling fee. Any returns are to be within 21 days of invoice date and freight must be prepaid. You can read our TERMS & CONDITIONS of sale for more detail.
Yes definitely, our team are all technically trained suspension experts and here to ensure you get the right suspension parts that best suit your vehicle and the outcome you want to achieve. If you have a question or something you want clarifying give us a call 1800 630 411 or GET IN TOUCH and one of our suspension experts will answer your queries.
Product & Technical FAQ’s
Factory Suspension is quite often designed as a compromise, as vehicle manufacturers are trying to manufacture a vehicle that is going to be used for numerous different purposes from many very different purchasers. With this in mind, they often design the suspension to cover all bases in one application.
Suspension Supplies Australia often have enquires from customers who drive the exact same make and model, however, each vehicle is being used for different purposes, so the wide range of BLUEMAX suspension parts and springs have been designed to deliver a solution for each application. So if you are tradesman that carries tools all day every day, we have a suspension system that suits tradies, and if your vehicle is predominantly used daily with none to very little loads carried, we have a more comfort duty suspension system to suit.
All “Blue Max” 4×4 Suspension Parts come with a limited 3 years/ 60,000klm warranty *Conditions apply. To view our warranty period for our range of products please DOWNLOAD WARRANTY & CONDITIONS here.
All products purchased from Suspension Supplies Australia that require instructions will be supplied with product specific instructions.
If you are after something that is a custom fit out or not listed we WELCOME YOUR ENQUIRY. If you can give as much detail as in your make and model of vehicle, the load you carry and what you want to achieve, that way the team can give you the best possible solution for your needs. Normally your enquiry will be answered the same day, or next business day and after discussion with the workshop team.
Quite often with products listed online, we are asked what LBA refers to. LBA is the abbreviation for ‘Load Bearing Accessories’, which refers to additional accessories fitted to a vehicle that increases the weight of a vehicle. These could be roof racks, additional fuel tanks or tyres, bullbars and winch or refrigerators, all of which add extra weight to the vehicle.
IFS refers to the suspension design of many modern 4wd vehicles and actually means ‘Independent Front Suspension’. This design uses a double wishbone, generally a Torsion Bar or Coil Over Strut and Coil Spring for the front suspension as opposed to the older design ‘solid axle front suspension’ design.